Mediators are strange people whose power comes, not from solving problems themselves but from helping parties in conflict create solutions.


Mediation is more amicable and less time consuming than traditional approaches like litigation, arbitration, and agitation. Parties in mediation spend less time, money, and energy settling disputes.

Mediators are typically confused with arbitrators and problem solvers.

The difference is that mediators don't pronounce judgments or impose solutions. Rather, they help those caught in the turmoil of conflict to engage effectively with opposing parties. In this way, individuals take ownership of their problems, and come up with their own solutions.

But why would anyone hire mediators if they cannot solve problems?

Most people in a conflict are reactive and emotional, and so unable to even talk with the other party, leave alone resolve their own dispute. As third-party neutrals, mediators help opposing parties start the process of communicating with each other. They move the conversation forward even when it falters and emotions rise. By creating a space for collaboration and helping identify when opportunities for change arise, mediators enable parties to embark on a process of joint problem solving.

  • FAQs
    What are the advantages of mediation over court litigation or protest?
    Compared to adversarial approaches to dispute settlement, mediation costs far less time and money, causes less damage to personal health and relationships, and results in more satisfying and sustainable outcomes.
    In addition, unlike litigation and protest, the mediation process is 100% confidential, and so avoids unwelcome publicity. Discussions that take place during mediation do not impact any current or future litigation, and settlements reached (which they are in more than 85% of cases) do not set precedents for future disputes.
    Even when the mediation process breaks down (and it sometimes does), it invariably provides parties with insights and understanding that encourage their continued negotiation even after the mediation stops.
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If you want to make a real difference, the people you most want to help will resist the change. In challenging their biases and perceptions, you hit them at the core of who they are. You hold up a mirror to them, and that can be terrifying.